Your satisfaction with your shopping experience and the product you've purchased on our website, or in our store, is our primary concern. The Quilters Studio makes every effort to offer only the highest quality products. If, for any reason, you are dissatisfied with the quality of the product you have received, you may return an item for a refund or replacement within 25 days of purchase. Please note that shipping and handling charges are non-refundable. You must return the item(s) in the same condition in which you received them.
We will credit you for the cost of the item (shipping not included). If you paid by credit card, a credit will be issued and will show on your credit card billing statement when processed. If you paid by check, a store credit will be held in the store database and applied to your next purchase.
When you need to return an item, please contact us first for authorization. When you return an item, please include a copy of the original sales receipt and indicate the reason for the return. You may want to insure your return as we will not and cannot be responsible for lost or misdirected returns/packages. We do not pay or reimburse for postage on returns and we do not accept returns sent "postage due".PLEASE NOTE: Due to copyright issues, books and patterns are not returnable! Sale and clearance items are not returnable. The following items are also NOT returnable:
REPLACEMENTS AND EXCHANGES
- Items that were shipped directly from Manufacturer
- Gifts Cards
- Downloaded Patterns, Designs or any computer media
- Cut yardage
If you received a damaged or defective item and need to replace it with the same item, please email us at firstname.lastname@example.org or call us at 703.261.6366, Monday-Friday 10:00 am - 6:00 PM EST. Do not return the item as a return.
When making an exchange, your return refund will automatically be calculated and applied to your exchange order. We'll mail your exchange item with standard shipping. You will need to return the original item to our store within 10 days. If the exchange order total, including shipping, is more than the refund, please provide us with your credit card information so that we can complete the sale. In the event the total is less than your refund, you'll receive a refund to your original form of payment.INCORRECT ITEMS
If you receive the wrong item, please email us at email@example.com or call us at 703.261.6366, Monday - Friday 10:00 am - 6:00 pm, EST. Do not return the item.
We will do all that we can to correct our mistake; we apologize for any inconvenience.