Sewing Machine, Embroidery Machine & Longarm Servicing and Repair in Fairfax, VA

At The Quilters Studio in Fairfax, VA, we offer certified sewing machine service, embroidery machine service, and longarm machine service for customers throughout Northern Virginia. Our trained technicians service all types of machines and all major brands, including Janome, Elna, and Handi Quilter.

Below, you’ll find all the details you need to prepare for drop-off, understand our service process, and ensure the smoothest possible repair experience.

Repair Drop-Off Schedule & Important Policies

Drop-Off Schedule: Every Two Weeks

• Machine drop-off is every 2 weeks on Monday. Please check our Home page for the next drop-off date.
• We accept 15 machines per service week — no exceptions beyond 15 machines — on a first come, first served basis.
• If there are still openings, you may drop off your machine on Tuesday of drop-off week but we do not accept machines on Wednesday of drop-off week.
• You must bring in all required items (see below) for your machine to be accepted into the queue.
• Machines are serviced in the order they are received.

Pick-Up Timing

• In most cases, machines are ready for pick-up by Thursday of the same week.
• We send an email notification when your machine is ready for pick up (whether you receive this email or choose to open and read it does not constitute receipt/notice for picking up your machine(s)).
• A storage fee of $5/day begins Monday following drop-off week, if the machine is not picked up by Sunday at 5:00 PM.

Brands We Service & Warranty Information

As an Elna and Janome dealer, we provide certified warranty service and repair work on machines purchased through The Quilters Studio.
Warranty service and repair work on Elna and Janome machines that were not purchased at the store is at our discretion. Often, you will be directed to go to your purchasing dealer/store.

We represent Handi Quilter machines and are fully trained and certified to perform service and training.

We do service and repair work on all machine brands. However, for warranty service or repair work on anything other than Janome or Elna, we recommend visiting and certified retailer/dealer for your brand.

Remember that, as the warranty is issued by the manufacturer, the manufacturer must approve warrant work and repairs. We verify that the warranty repair is approved by the manufacturer prior to the work being performed.

Our service department is located on-site and all service is performed by certified and trained technicians. In rare cases, we must take your machine(s) offsite to perform service. In the event that your machine must be taken to another location for service, you agree that The Quilters Studio is not responsible for another company's negligence in transporting or caring for your machine while it is not under our direct care and protection.

Sewing Machine Drop Off Checklist:

When you drop off your sewing machine, please ONLY bring the following items to be left with us for service:

• Machine.
• Power cord and foot control (if your machine has an operating Start/Stop button, foot pedal is not required).
• Craft foot or presser foot that allows for straight and zigzag stitching.
• Regular stitch plate (NOT straight-stitch plates). Machines will not be accepted without the correct stitch plate.
• Bobbin case with a filled bobbin using the thread you normally sew with.
• Thread for your machine (we need the thread that you normally use to ensure proper stitch-out).

Important Notes:

• We perform a standard stitch-out using your thread to verify that the machine is operable and functioning when it leaves the store.
• We are not responsible for any issues that occur after the machine leaves our store nor are we responsible for additional/free servicing for any undisclosed issues or damage.
• Machines with severe staining, animal urine, infestation, or biological contamination may be refused.
• Older machines require consistent use to remain operable and should be used within 7-10 days of service to maintain performance.

Embroidery Machines - Additional Requirements & Notes

We service embroidery capable machines at an additional cost.

Required for Drop-Off:

• Embroidery module and anything required to connect and operate the machine.
• Embroidery Hoop hooped with stabilizer and fabric
• Embroidery bobbin case
• Embroidery foot

Whether you provide us with the items required to stitch out an embroidery design on your machine, your repair cost will be at a higher rate due to the capabilities of the machine.

Important Notes:

• If you do NOT provide us with the materials and accessories required to perform an embroidery stitch-out, we cannot test your machine. You will still be responsible for the servicing of the embroidery aspect of your machine
• We do not accept additional accessories (or cases). If you bring them, we will return them to you immediately. If they are left with the machine or in the store, either intentionally or accidentally, The Quilters Studio is not responsible for those additional accessories.
• Please back up any designs on your machine prior to drop-off. We are not responsible for embroidery designs stored on your machine.

Handi Quilter Machine Drop-Off Checklist:

When dropping off your Handi Quilter mid- or long-arm, please bring the following:

• Machine with the thread mast removed (your machine should not be transported with the thread mast attached)
• Thread mast
• Power cord
• Bobbin case with a filled bobbin
• Thread cone of what you normally use.
• Open or closed toe foot. Please do not leave us with the Glide or Echo feet attached

Important Notes:

• If you need help with upper thread tension, there may be an additional charge of $45.00.
• At check-in, communicate any issues you are experiencing and bring stitch samples if possible. Although regular service is recommended, it can't compensate for improper use of the machine. Your communication is critical to diagnosing any issues.
• Regular service on your machine is needed at least once a year, regardless of use (and more often with increased usage).
• Some machines may be “aging out” and require extra care or more frequent maintenance.

Our Service/Repair on Sewing Machines or Longarms includes:

1. Evaluate function issues noted upon receiving machine
2. Adjust stitch balance
3. Adjust check spring operation
4. Adjust needle bar and hook timing as needed
5. Check bobbin winder & stop (when applicable)
6. Check buttons, keypad and touch screen (when applicable)
7. Check and address any abnormal noises
8. Clean interior, exterior of machine and check for damage (this is only a light cleaning of the outside of your machine and we do not clean the staining and damaging effects of animal urine, rat/mouse infestation, tar/paint overspray, and any other biological fluids).  In fact, we reserve the right to refuse servicing your machine in the event of extreme staining and disrepair.
9. Check Running speed
10. Check thread cutter (if applicable)
11. Lubricate
12. Check needle threader.  The accessory has the highest incident of improper use.  Please note the needle threader is not a warranty covered item and when we service, adjust or replace your needle threader there will be a labor and parts cost in addition to our normal service costs.
13. Check foot control (if applicable)
14. Sew a stitch out that shows the function/operation of your machine and verifies that it left the store operating.  If your machine is embroidery capable and you provide a filled hoop, and required embroidery foot, we will stitch out a sample design from the machine to verify that the proper function/operation of that aspect of your machine has been checked and verified.  If you do NOT provide a filled hoop, we still service your embroidery module aspect and charge accordingly, but we will not be responsible for your subsequent issue after servicing.
15. Certainty on all work performed, except for damage sustained due to improper usage.  We will notify the customer of follow-up usage of machine to ensure proper function.  This is critical for older machines.  We equate the use of your machine to the consideration given to your vehicle; you would not expect your vehicle to "perform and function well" if you left it sitting in the garage or out in the back yard.  Your sewing machine should get the same consideration.