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Open 10-6 Mon-Wed, Friday/Saturday, Noon-8 Thursday, Noon-5 Sunday
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PLEASE NOTE - We service all types of machines Drop-off is every 2 weeks, on a Monday, and our Home Page shows the next drop-off date, if there are openings you MAY be able to drop off your machine by Tuesday of Drop-off Monday, but we will not accept machines on Wednesday of Drop-Off Week.   We take in 15 machines each service week, you must bring in all required items for your machine to be entered into the queue, and we will NOT accept any more machines beyond the stated 15 machines. We email you when your machine is ready for pick-up, which in most cases is by Thursday of the same week (whether you receive this email or choose to open and read it does not constitute receipt/notice for picking up your machine(s)).  A storage fee will be charged if your machine is not picked up by the Sunday following drop-off, close of business day (5:00pm).  Storage fee charged is $5.00/day and starts the MONDAY following machine drop-off day (NO exceptions).  Please GO TO the Main Page to see when our next drop off day is scheduled.

As an Elna and Janome dealer, we do certified warranty and service work on the machines that you purchased through The Quilters Studio.  Warranty coverage on Elna and Janome machines that were not purchased at the store is at our discretion, but generally you will be directed to go to your purchasing dealer/store.  We represent Handi Quilter machines and are fully trained and certified to perform service and training in our service department.  We do service work on all machine brands, but, in the event you require warranty work on anything other than Janome or Elna, we recommend that you take your machine to a certified retailer/dealer.  Remember that warranty is issued by the manufacturer and, although we are certified to provide the service on the machine, we do verify that the warranty repair is approved by the manufacturer prior to any work being performed.

Our service department is located on-site and all service is performed by certified and trained technicians.  There are rare occasions when we must take your machine(s) offsite to perform service.  In the event that your machine must be sent to another location for service, you agree that The Quilters Studio is not responsible for another company's negligence in transporting or caring for your machine while it is not under our direct care and protection.

We make every effort to return your machine in a timely manner after service.  When you bring in your machine, it is entered into the queue to be serviced.  There is NO appointment option available to drop off and wait for your machine.  Whereas we recognize that some of our customers come from a distance to have their machines serviced, we will not be able to service your machine on the same day as drop-off.

When you drop off your sewing machine, please ONLY bring the following items to be left with us for service:
  1. Machine
  2. Power cord and foot control (if your machine has an operating Start/Stop button, we will not require your foot pedal).
  3. Craft foot or presser foot that allows for straight and zigzag stitching
  4. Regular stitch plate.  NO STRAIGHT STITCH PLATES.  Your machine will not be entered in for service, nor can it be dropped off, until you provide the correct stitch plate.
  5. Bobbin case with a FILLED bobbin plus thread for your machine.  We must have the proper bobbin for your machine and it should be filled with the thread that you normally use.  As well, we need the thread that you normally use with your machine.  We want to ensure that we provide the standard stitch-out using the thread that you normally use.  We do advise you as to the better thread to use on your machine.  Lower quality threads do not perform at the same level as mid- or high-quality threads.
  6. Your machine leaves The Quilters Studio with a stitch-out to show that it is operable and functioning when it leaves the store.  We are not responsible for what happens to your machine after it is picked up and leaves our store.  Nor are we responsible for free servicing after you pick-up when you cannot either make the machine perform or don't inform/disclose damage to your machine.
  7. Older models of machines do require consistent use on a regular basis to remain operable.  Lubricants dry out in time and without consistent use.  If you do not use your machine within the week, or 10 days, of service, on older machines you run the risk that the machine may drop back into poor operation.  Think about a car that is left in the driveway or garage for an extended period of time; you would not expect it to operate well after its neglect.
  8. EMBROIDERY MACHINES - We service embroidery capable machines at an additional cost to the basic service of the machine.  Please provide us with the embroidery module and anything required to connect and operate the machine.  Whether you provide us with the items required to stitch out an embroidery design on your machine, your repair cost will be at a higher rate due to the capabilities of the machine (if you don't provide us with the materials and accessories required to perform an embroidery stitch-out, we cannot test your machine, but you will still be responsible for the servicing of the embroidery aspect of your machine).  Please provide us with:
    1. Embroidery Hoop, specific to your machine hooped with stabilizer and fabric
    2. Embroidery bobbin case
    3. Embroidery foot
  9. If you bring additional accessories, or cases, with you, we will give them back to you.  If they are accidentally left with the machine, The Quilters Studio is not responsible for any additional accessories left in the store, either intentionally or accidentally, while your machine is being serviced.
When dropping off your Handi Quilter mid- or long-arm, please ONLY bring the following to be left with us for service.
  1. Machine with the thread mast removed but with the machine (your machine should not be transported with the thread mast attached)
  2. Power Cord
  3. Bobbin case with a FILLED bobbin
  4. Thread cone of what you normally use.  If you need help with upper thread tension, there may be an additional charge of $45.00.
  5. Open or closed toe foot.  Please do not leave us with the Glide or Echo feet attached
At check-in, please tell us of any problems that you may be experiencing with your machine.  You can provide us with samples to show some of the issues you may be having, but generally servicing will correct any functional issues with your machine.  Please be aware that, although regular service is recommended for the function of the machine, it can't compensate for the improper use of the machine.  Your communication is critical to our being able to provide the best service when diagnosing your machine.  Whether you use your machine or not, service on your machine should be performed at least once a year and more often with increased usage.  Machines that are used infrequently, or not at all, still need to be serviced once a year.  There are times when we must inform that a machine is "aging out", which means that extra care and use must be given if you want to continue effective use of the machine.

Our Service/Repair on Sewing Machines or Longarms includes:
  1. Evaluate function issues noted upon receiving machine
  2. Adjust stitch balance
  3. Adjust check spring operation
  4. Adjust needle bar and hook timing as needed
  5. Check bobbin winder & stop (when applicable)
  6. Check buttons, keypad and touch screen (when applicable)
  7. Check and address any abnormal noises
  8. Clean interior, exterior of machine and check for damage (this is only a light cleaning of the outside of your machine and we do not clean the staining and damaging effects of animal urine, rat/mouse infestation, tar/paint overspray, and any other biological fluids).  In fact, we reserve the right to refuse servicing your machine in the event of extreme staining and disrepair.
  9. Check Running speed
  10. Check thread cutter (if applicable)
  11. Lubricate
  12. Check needle threader.  The accessory has the highest incident of improper use.  Please note the needle threader is not a warranty covered item and when we service, adjust or replace your needle threader there will be a labor and parts cost in addition to our normal service costs.
  13. Check foot control (if applicable)
  14. Sew a stitch out that shows the function/operation of your machine and verifies that it left the store operating.  If your machine is embroidery capable and you provide a filled hoop, and required embroidery foot, we will stitch out a sample design from the machine to verify that the proper function/operation of that aspect of your machine has been checked and verified.  If you do NOT provide a filled hoop, we still service your embroidery module aspect and charge accordingly, but we will not be responsible for your subsequent issue after servicing.
  15. Certainty on all work performed, except for damage sustained due to improper usage.  We will notify the customer of follow-up usage of machine to ensure proper function.  This is critical for older machines.  We equate the use of your machine to the consideration given to your vehicle; you would not expect your vehicle to "perform and function well" if you left it sitting in the garage or out in the back yard.  Your sewing machine should get the same consideration.
For our Embroidery Machine customers, The Quilters Studio is not responsible for any designs you may have saved on your sewing machine.  Please make sure that you have a back up of the design(s) that are stored at your home.  The Quilters Studio will not be responsible for backing up and/or restoring any designs that are lost during the service of your machine.  We are not responsible if something is not restored properly.